Last Updated: May 16, 2026
Welcome to Alexwe
At Alexwe, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Returns & Exchanges
We currently do not accept returns on any products purchased from our website.
We also do not accept exchanges once an order has been placed and delivered.
Please make sure to review product details, sizes, specifications, and descriptions carefully before completing your purchase.
Refunds
Refunds will only be considered in the following situations:
- If the product received is damaged during delivery
- If the wrong product is delivered
- If the order cannot be fulfilled by us
To request assistance for any of the above issues, customers must contact us within 48 hours of receiving the order with proper proof such as photos or videos.
Non-Refundable Situations
Refunds will not be provided for:
- Change of mind
- Incorrect orders placed by the customer
- Products once used or damaged after delivery
- Requests made after the allowed reporting period
Contact Us
If you have any questions regarding this policy, you can contact us through the official website: